How can we help?

How do I book a flight?

Search from the home page, choose your flights and fare, then add traveller details and pay on one page. Your e-ticket arrives by email the moment payment is confirmed.

Can someone else pay for my booking?

Yes. Every booking has a payment link you can share. Whoever opens it can pay by card or crypto, but they cannot change the booking.

Do I need an account to book?

No. You can book as a guest and manage the trip with your booking reference and last name. Sign in before you book to earn miles on the trip.

Which payment methods do you accept?

Visa, Mastercard and American Express, plus Bitcoin, Ether, Tether, USD Coin, Litecoin and Solana. Card payments are confirmed straight away.

How does paying with crypto work?

Choose crypto at checkout and pick a currency. We show a QR code and an exact amount, locked for 30 minutes. Scan it with any wallet and your tickets are issued once the network confirms the transfer.

I sent the wrong amount in crypto. What now?

If you sent slightly less, we will contact you to settle the difference. If you sent more, we refund the extra to an address you give us. Send us a message with your booking reference.

Which currency will I be charged in?

The one shown at checkout. We choose it from your location, and you can change it at any time from the language and currency menu.

How much baggage can I bring?

Every fare includes a cabin bag. Checked bags depend on the fare: none on Light, one on Classic and two on Flex. Business and First include more, and club cards add extra bags.

Can I add a bag after booking?

Yes. Send us a message with your booking reference and the bags you need, and we will add them before you fly.

When does online check-in open?

Online check-in opens 48 hours before departure and closes 60 minutes before. Open My trips, enter your booking reference and last name, and check in everyone on the booking at once.

Where do I find my boarding pass?

After check-in we email your boarding passes and show them on your trip page. Each pass has its own link you can open on your phone at the gate.

Can I change my travel dates?

Flex fares change for free and Classic fares for a fee. Light fares cannot be changed. Send us your booking reference and new dates and we will rebook you.

How do refunds work?

Flex fares are fully refundable. On other fares we refund the taxes. Refunds go back to the card or wallet you paid with within seven working days.

What happens if my flight is delayed or cancelled?

We email everyone on the booking as soon as anything changes. If a flight is cancelled we rebook you on the next available flight, or refund you in full if you prefer.

How do I join the club?

Create an account and you are a member straight away. Your membership number is on your account page, and you earn miles on every flight you book while signed in.

What do the club cards include?

Each card adds benefits such as fare discounts, extra miles, free seat choice, lounge access and priority boarding. You can earn a card by flying with us, or buy one on the club page.